It is increasingly common to make banking transactions electronically, however, no one is exempt from making a mistake when entering the information, which is why on this occasion, the Condusef alert to customers of Banamex, BBVA and other banks by transfer to wrong account.
Whether through mobile applications or the internet pages of Banamex, BBVA and other banksit is common for clients to do some transferbut the National Commission for the Protection and Defense of Users of Financial Services (Condusef) alert to the customers about what it entails to make the transaction wrong so that they have it in account.
In case of making a transfer to the wrong account, Banamex, BBVA and other banks are not obliged to recover the money, since it is considered a customer error
Condusef alert that in case of making a transfer to wrong accountBanamex, BBVA and other banks are not obliged to recover the money, since it is considered an error of the customer. Despite this, an attempt can be made to solve the problem, but it is necessary to go in person to the offices of the financial institution within 10 business days after the transaction was made.
It should be mentioned that in case the transfer to wrong account is presented with a different bank account holder, the customer You must contact your financial institution to start the process of recovering the money and they will be in charge of requesting the other bank to return the amount, although this procedure is more complicated since you need to obtain the information of the person who received the money by mistake. .
Although Banamex, BBVA and other banks obtain the data of the person who received the transfer by way of wrong The refund of the money is not guaranteed, since we must not forget that it is an error of the customer, so it will depend on the will and good faith of the other user. If you receive a negative response, you can still file a complaint with the Public Ministry as a last option.
It is so that the Condusef recommends that in case customers of Banamex, BBVA and others banks get to receive a transfer in its account of wrong wayit is best to inform the bank about the unknown movement and have empathy when not using said money, since in addition to the fact that it can happen to anyone, the other person could take legal action.