work in a call center It is not usually an easy task, since employees often have to deal with the complaints of the users of the companies that have a contract with the call center, for which, even with patience, they have to endure insults and disqualifications.
Perhaps it was for this reason that an employee from the Canary Islands, in Spain, had the idea of calling himself on the phone in order to not serve any customer during those periods of time. Of course, he was fired, but he had the audacity to sue the call center for dispensing with his services.
According to information from The vanguardthe terminated employee logged more than 150 self-calls to his line while making home office during the most critical time of the covid-19 pandemic, so it was between March and September 2020 that the man was pretending to work. Through a letter delivered to the worker, the call center He detailed the reasons for his dismissal.
While your job is to serve customers and solve incidents, you have consciously and repeatedly falsified data, failing to serve customers, who hire us to provide them with a service for which we charge.
This attitude has not been a one-time event, but has been repeated continuously month after month, and with different intervals of duration of these calls, which is why it has manifested fraud, disloyalty and breach of trust in the entrusted efforts.
In addition, the company also explained how the worker used a dirty strategy to deceive his supervisors. According to what they came to discover, with this fraudulent maneuver 22 hours, 40 minutes and 8 seconds of real work were lost.
He was calling himself so that his status in the company application would appear as busy so that calls from our clients would not enter him.
But what we cannot believe is that in addition to being fraudulent, the man wanted to play the victim, alleging unfair dismissal, for which he filed a legal appeal against the company where he “worked”.
Fortunately, his case did not prosper, but the subject did not give up and took his case before the Social Chamber of the Superior Court of Justice of the Canary Islands, where they once again made it clear that he was not right in this story.