As part of the actions to safeguard the interests of consumers, the Federal Consumer Prosecutor's Office (Profeco) has established the Operation Holy Week 2024in which, command a important notice to citizens about review the suitcase of travelers during these vacation.
The Operative Week Santa 2024aims to carry out a series of actions that guarantee that these vacation of Easter, consumers can travel safely and without setbacks. Being that the Profeco has installed service modules in 14 airports and in bus stations in Mexico City and 11 other cities.
Profeco sends a notice about the inspection of suitcases during the Easter holidays
The Federal Consumer Protection Agency (Profeco) send a important notice to citizens regarding the actions that will be carried out as part of the Operation Holy Week 2024in which, according to the Federal Consumer Attorney, David Aguilar Romero, seeks to guarantee that airports have adequate calibration of luggage scales.
“The agreement here with the airline is… it is within the limits of a free pass, or it is within the fare that has been contemplated. If it is exceeded, we already know how many kilos it is exceeding and, depending on the airline, we already know how much we have to pay extra… It is always important for one to know exactly how many kilos we are carrying and to transfer to the airline with more peace of mind.”
Furthermore, the Attorney General Profecosend a warning about travel agencies, making a important called on consumers to choose tourist agencies that are registered in their database, in order to avoid falling into fraud.
“If you are going to hire a vacation package with travel agencies, even if it is on social networks, review it. On the Profeco page we have the commercial bureau. There we can enter the commercial name of the agency, the service provider and see what is registered.” – David Aguilar Romero
The operation Holy Week 2024 It will be valid until April 7, so the Profeco will be attentive to requests and complaints from citizens regarding transportation services, lodging, as well as travel agencies and vacationer safety.