‘Socialité’ has exclusively uncovered the disastrous evaluations of all the clients who have come to the hotel that just a few weeks ago Tita Cervera inaugurated on the Costa Brava. An establishment that Baroness Thyssen had inaugurated with all the enthusiasm in the world, but which would have ended up becoming a nightmare for the family.
“We have not agreed with the account because it was due to his mistake by the operational chaos they have and they have answered us in very bad ways. It has not been the only table with which they have had disagreements while we were there”, wrote one of the clients about the service at the S’Agaró hotel that Tita Cervera inaugurated at the end of last March.
According to customers, the complaints focus on staff losses, management changes and a lot of disorganization that customers continually complain about on the Internet, among other issues: “The worst thing is that they pay for their mistakes by harassing customers. With me they made a mistake in the account twice and when I complained, they blamed me in bad ways,” added another again, alluding to the bad manners of the hotel service.
In addition, the quality of the products offered by the restaurant is not something to write home about: “Little quality for the prices they charge. 3 ice creams and a green tea 26 euros. Of course, Thyssen doesn’t care what opinion we have, it already has facts. What a pity. never to return“, said one. “The price is the least if everything was of quality, but no. We asked for a natural orange juice according to the menu and nothing natural. With the color, when we smelled it and tasted it, we saw that it was a tetra brik. In short: once and never again. A total robbery“added another.
The hotel would be trying to attend to all the criticism, however, they are not enough given the high volume of complaints they are handling: “We are very sorry for the inconvenience experienced! We have had a personnel problem and a somewhat hasty inauguration, we are aware of the failures of the first days and we sincerely apologize. We are working with enthusiasm to make the necessary changes and provide an experience at the level of our clients”, they recognized from the hotel.
Photos | GTRES / @hotelsagaro
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